Privacy Policy

Last updated July 15, 2024

This Privacy Policy describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Service" or “Services”), such as when you:

  • Visit our website at www.nobel-iq.com, or any website of ours that links to this Privacy Policy
  • Engage with us in other related ways, including any sales, marketing, or events

This Privacy Policy applies to all users of our Services. It does not form part of any contract to provide services. By using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

If you have any questions or concerns, please contact us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

1. WHAT INFORMATION DO WE COLLECT?

Personal information provided by you

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include the following:

  1. First name and surname. Your first name and surname are used to generate your personalized certificate and report.
  2. Email. Your email address may be asked to send you login credentials, ensuring you can access our services promptly.
  3. Social media username or handle (Optional). We may ask you to provide your social media username or handle. This information is entirely optional and is collected to recognize and reward top performers on our social media platforms. By providing your social media username, you agree that we may publicly share your test results as part of our recognition program.
  4. Age group (Optional). We may ask you to select your age group from predefined categories (e.g., 20-29, 30-39, etc.). This information is optional and helps us tailor the content and recommendations we provide to you.
  5. Country (Optional). We may ask you to select your country. This information is optional and is used to provide you with a personalized report that takes into account regional factors.

Other information you provide to us:

If you reach out to our customer service with a query, we will collect your email address and any other information you provide during the interaction. Your proactive participation in communication channels like support or chat functions will involve the collection of the personal data you share.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Information collected automatically by third parties

The third-party Software Development Kits (SDKs) and services from our website providers collect certain types of information instead of us directly. This includes:

  • Identifiers: Such as user IDs and device IDs to distinguish individual visitors and their devices.
  • Usage Data: Details about your interactions with our Services, helping us understand user preferences and behavior.
  • Diagnostics: Information like crash logs, which helps with improving the stability and performance of our services.
  • Contact Information: Including your name and email, which is essential for personalized communication.

This data is shared with third-party services to enable the operation of our Services, facilitate analytics, product personalization, and to conduct efficient marketing campaigns. For specifics on how these third parties utilize your information, we encourage you to review their privacy policies.

2. PAYMENT DETAILS

For any in-service purchases, we rely on third-party payment platforms to ensure the secure and compliant processing and storage of your payment details. These platforms include Stripe, PayPal, and other Payment Card Industry Data Security Standard (PCI DSS) certified processors. We explicitly do not receive, process, or store any of your sensitive payment information directly. All transactions are securely completed through these third-party services, and while we are notified about the transaction's completion, the specifics of your payment information, such as credit card numbers, are securely managed by the payment providers.

Including Stripe and similar platforms emphasizes our commitment to security and the privacy of your financial details. For additional details on how these third-party services use and protect your data, we encourage reviewing their respective privacy policies.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law. These bases include:

  • When it is necessary to deliver services under the performance of the contract we have with you
  • When required by legal or regulatory obligations
  • With your consent
  • When processing is in our legitimate interests, ensuring that such interests do not override your own rights, freedoms, and interests

The purposes for which we (including our agents, processors, and employees) process your personal data, along with the lawful basis for such processing, are as follows:

  • To deliver IQ testing and brain training services as part of our engagement with you.
  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
  • To inform you about updates, upgrades, and enhancements to our services and platform, including changes to this privacy policy and any terms of service.
  • To verify your purchase and activate your access to our full range of services.
  • To conduct market research to better understand preferences and improve our services.
  • To feature your name, image, or success stories in our marketing material, subject to your express consent.
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To continuously enhance our web platform, marketing strategies, and overall service offerings based on user feedback and engagement trends.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

In addition to the previously mentioned purposes, we will utilize the information we have collected about you to fulfill any other specified aim at your direction or where we have explicitly informed you and obtained your consent. When we permit third parties to collect and use your personal data for analytics and advertising purposes (this may include accessing a unique identifier for advertising on your devices or linking data collected from our Services with other data for advertising reasons), such actions shall only occur with your permission via your device's system settings. You have the opportunity to modify these settings at any time.

Moreover, we may use information that does not personally identify you (including aggregated or de-identified data) for any purpose, barring any restrictions imposed by applicable law. For details on your rights and choices concerning how we manage information about you, please refer to the “WHAT ARE YOUR PRIVACY RIGHTS?” section within this Privacy Policy.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. We may share some sets of personal data, in particular, for purposes and with parties indicated in this Privacy Policy. The types of third parties we share information with include, in particular:

  • Service providers. We share personal data with third parties that we hire to provide Services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:
    • Cloud storage providers: Supabase, Firebase
    • Data and marketing analytics providers: Google Analytics, Crashlytics, Amplitude, Appsflyer
    • Marketing partners: social media networks, marketing agencies, email delivery services
    • Payment processors: Stripe, PayPal
  • Law enforcement agencies and other public authorities. We may use and disclose personal data to enforce our Terms and Conditions, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.
  • Third parties as part of a merger or acquisition. As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g., parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

5. SHARING YOUR PERSONAL DATA FOR ANALYTICS AND ADVERTISING PURPOSES

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, and to understand how users interact with the Service. The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

We also employ audience matching services to connect with individuals who have visited our Services or who are identified in our databases (“Matched Ads”). This involves uploading a customer list to a third party or incorporating a third party’s pixel or SDK into our Services, aiding in the matching of common factors between our data and theirs. For example, we might use the Facebook SDK to share your email address with Facebook as part of utilizing Facebook Custom Audiences.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" above), in the United States, and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.

We ensure the protection of your personal data through:

  • Transfers to jurisdictions recognized by the UK and/or European Commission as having adequate data protection.
  • Use of standard contractual clauses approved by UK law and/or European Commission decisions.
  • Transfers to companies with approved binding corporate rules.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

Your personal data is retained only as long as necessary for the purposes stated in this Privacy Policy, including fulfilling our contract with you and enabling your continual use of our Services. Your profile information will remain active until you choose to delete it. Note that unsubscribing from our Services or deleting your profile does not automatically trigger a request to delete your personal data.

Following an unsubscribe action, we may keep your personal data for a period to satisfy legal, accounting, and reporting requirements, generally not exceeding five years. In such instances, we will ensure your personal data continues to be treated in accord with this Privacy Policy.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If you become aware of any data we may have collected from children under age 18, please contact us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

10. WHAT ARE YOUR PRIVACY RIGHTS?

Data protection legislation affords you a series of rights concerning your personal information that we handle. Although these rights may vary by jurisdiction, if you are in the UK or the EEA, your rights include, but are not limited to:

  • The right to seek confirmation from us on whether we are processing your personal data and, if so, to obtain a copy of that data.
  • The right to have inaccurate personal data rectified.
  • The right to receive your personal data in a structured, commonly used, and machine-readable format, and have this data transferred to another controller.
  • The right to erasure of personal data in specific scenarios, such as when the data is no longer necessary for the purposes it was collected, or your consent is withdrawn.
  • The right to withdraw consent at any time, for processing based on consent.
  • The right to understand the logic in automated decision-making processes that significantly affect you.
  • The right to lodge a complaint with your local data protection authority.

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account information

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

11. ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

The CCPA grants California residents additional rights regarding the use of their personal information. Here's a summary:

  • Notice of Collection: We've outlined the categories of personal information we've collected in the past 12 months and their purposes in the sections above.
  • Right to Know and Delete: You have the right to know the specifics of personal information collected, used, disclosed, or sold, and the right to request deletion of your personal information.
  • Right to Opt-Out: If we sell personal information as defined by the CCPA, you have the right to opt out of such sales.
  • Authorized Agent: California residents can designate an authorized agent to make these requests on their behalf.
  • Right to Non-Discrimination: Exercising your CCPA rights will not result in discriminatory treatment by us.

12. CALIFORNIA "SHINE THE LIGHT" LAW

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

13. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or concerns about this notice, you may email us at: info.nobeliq@gmail.com